Magnitude

As at 30 September 2019, the Westpac Group will no longer be providing personal financial advice through our Magnitude network of advice practices.

For more information, contact BT on 132 135.

What to do if you have any concerns

Magnitude and our network of advisers have endeavoured to provide you with quality advice. If you have a complaint or concern about the service provided to you, we encourage you to take the following steps:

Contact your adviser
If your concern is not resolved, please contact us on 132 135, email btadvicecomplaints@btfinancialgroup.com or write to

National Manager
Advice Complaints
Magnitude Group Pty Ltd
GPO Box 5265
Sydney NSW 2001
If you are not satisfied, you may contact the Australian Financial Complaints Authority (AFCA) by:
- writing to: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001
- email info@afca.org.au
- online afca.org.au
- telephone 1800 931 678

Magnitude Group Pty Ltd ABN 54 086 266 202 AFSL 221557 (Magnitude) is a subsidiary of Westpac Banking Corporation ABN 33 007 457 141 (Westpac) and a part of BT Financial Group Pty Ltd ABN 38 087 480 331. BT Financial Group is the wealth management arm of the Westpac Group. Unless otherwise stated expressly, products and services referred to on this website are only available in Australia. This information has been prepared without taking account of your objectives, financial situation or needs. Because of this you should, before acting on this information, consider its appropriateness having regard to your objectives, financial situation and needs. © The copyright in all information displayed on this website is owned by or licensed to a Westpac group company. Except as expressly permitted, no information may be copied, reproduced, downloaded, transmitted or re-distributed.